Terms of service.

Triviio is a founder-led digital and technical studio. We design and build websites, ecommerce stores, custom CRM and web applications, automation workflows, cloud and DevOps infrastructure, VoIP and telephony systems, and provide digital marketing support.

These terms explain how we work with clients, what you can expect from us, and what we expect from you. They apply whenever you engage Triviio for a project, a support arrangement, or a one-off piece of work.

By contacting us to discuss a project, sending a query through this website, booking a consultation, or confirming a proposal, you agree to these terms for that engagement.

If a signed proposal, scope document, or contract exists for your project and it conflicts with anything here, the signed document takes priority for that project.

Our work generally falls into one or more of these areas: website design and development, ecommerce stores, custom CRM or dashboard systems, workflow and AI-assisted automation, cloud, Linux, and DevOps setup, VoIP and telephony systems such as Asterisk, VICIdial, and SIP, and digital marketing support such as SEO, paid ads, and content.

Exact deliverables for your project are defined in the scope document or proposal we send before work begins, not by this page.

Initial conversations, whether by call, WhatsApp, email, or the Raise a Query form, are for understanding your requirements. Nothing discussed at this stage is a binding commitment from either side.

A project becomes active once we send a written scope or proposal and you confirm it, whether by email, message, or an agreed deposit payment.

Work is broken into milestones with a written scope for each stage. You approve each milestone before the next one begins.

Requirements confirmed in writing at the start of a milestone are what that milestone is priced and delivered against. Anything not listed is treated as a new request, covered in the next section.

Projects move at the pace of the slowest response. You agree to provide timely feedback, content, access, and approvals so milestones are not delayed.

You are responsible for the accuracy of business information, product details, pricing, and any content you supply for use on your site or system.

You are responsible for providing content, images, logos, and copy you have the right to use, unless we have separately agreed to source or create these for you as part of the scope.

Where a project needs access to hosting, domains, existing systems, or third-party accounts, you are responsible for granting that access securely. We recommend creating separate staff or developer logins rather than sharing primary account passwords where the platform allows it.

Pricing shown on this website is a starting estimate. Final pricing is confirmed in writing after a scope discussion, based on the actual requirements of your project.

Projects are typically billed in milestone payments tied to project stages. An upfront deposit is usually required before work starts, and work on a milestone begins after that milestone's payment is received, unless otherwise agreed in writing.

Late or missing payments may pause active work until resolved. We will always communicate this directly rather than silently stopping work.

Most projects rely on third-party services such as hosting providers, domain registrars, plugins, APIs, email providers, and payment gateways. These services have their own terms, pricing, and uptime commitments, which are outside our control.

We will recommend and configure these services where relevant, but we do not guarantee the pricing, availability, features, or policies of third-party providers, including changes they make after your project is delivered.

Reasonable revisions during an active milestone, consistent with the agreed scope, are included.

New features, redesigns, or requirements not part of the original scope are treated as additional work and quoted separately before we proceed.

Timelines are estimates based on the scope agreed and on timely client input. Timelines can shift if feedback, content, approvals, or third-party access are delayed on your side, or if scope changes mid-project.

We will communicate any expected delay as soon as we are aware of it, along with a revised timeline.

Before launch, you are given the opportunity to review and test the deliverable. Launch happens once you approve the final milestone.

Handover includes access details, documentation relevant to the build, and a summary of what was delivered, matching what was agreed in the scope.

Support after launch, including bug fixes, hosting management, and ongoing changes, is available as part of an agreed support arrangement or on a project basis. It is not automatically unlimited or indefinite unless specifically included in your package.

Issues caused by third-party service outages, changes made by the client or another party after handover, or use outside the agreed scope may fall outside standard support and can require separate work.

Once a project is fully paid for, you own the final deliverables built specifically for you, such as your website's design, content structure, and custom code written for your project, unless otherwise agreed in writing.

Triviio retains the right to reuse general-purpose code, internal tools, components, and know-how developed during the course of delivering projects, as long as they do not expose your confidential business information.

Third-party assets used in your project, such as licensed themes, stock imagery, fonts, or plugins, remain subject to their original license terms.

We may reference completed work, including project types, capabilities demonstrated, and general outcomes, as part of our portfolio or use-case examples, unless you request otherwise in writing.

We do not publish confidential business data, private credentials, or information you have asked us to keep confidential.

Information you share with us about your business, systems, or strategy is treated as confidential and used only for the purpose of delivering your project.

We expect the same discretion in return regarding any non-public tools, processes, or pricing structures we share with you during a project.

We build the systems, infrastructure, and technical foundation you need. We do not guarantee specific traffic numbers, search rankings, conversion rates, lead volumes, sales figures, or revenue outcomes, since these depend on many factors outside our direct control, including your market, offer, and ongoing marketing effort.

For digital marketing and advertising work, we also do not guarantee approval, reinstatement, or continued access on third-party ad or platform accounts, such as Google Ads, Meta, or app marketplaces, since approval decisions are made solely by those platforms.

We work carefully and test deliverables before handover, but no system is completely free of risk. To the extent permitted by law, Triviio's liability for any claim relating to a project is limited to the amount paid for that specific project.

We are not liable for indirect losses, such as lost profits or lost business opportunities, or for issues arising from third-party service outages, client-side changes made after handover, or misuse outside the agreed scope.

Either party can pause or end an engagement with written notice. Work already completed and any milestone in progress at the time of cancellation is payable.

We reserve the right to pause work if payments are significantly overdue or if we are asked to carry out work that is unlawful or clearly outside professional or ethical practice.

We primarily communicate over email, WhatsApp, and scheduled calls. Important decisions, approvals, and scope confirmations should be made in writing (email or a written message) so there is a clear record for both sides.

We may update these terms from time to time as our services or working process evolve. The version on this page at the time of your engagement applies to that engagement, and any material change going forward will be reflected here with an updated date.

Questions about these terms can be sent to sales@triviio.com.